FAQ
Frequently asked questions to provide you with the best assistance.
How can I adjust my watch band?
Use the Lucienta Watch Tool to adjust your band by adding or removing links for a perfect fit. For full instructions, check our Lucienta Watch Adjustment Guide.
Are Lucienta watches and jewelry waterproof?
Yes, our Lucienta jewelry is waterproof and designed for everyday wear. Our watches are 5 ATM water-resistant, making them perfect for handling splashes and brief water exposure.
Do you ship overseas?
Yes, we ship all over the world. Shipping is free for all orders.
How long will it take to get my orders?
We ensure that all orders are carefully packaged and prepared. Orders from the Netherlands and Belgium are delivered the next day.
For other locations, please refer to our Shipping Policy. Tracking numbers will be provided as soon as your order is shipped.
How can I track my order?
You’ll receive detailed tracking information via email as soon as your order has been shipped.
How can I take care of my Jewelry & Watches?
To care for your Lucienta jewelry and watches, store them separately, avoid chemicals, and clean gently to keep their shine. For full care tips, visit our Jewelry & Watch Care page.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing your order. Once your order has been dispatched, cancellations or changes are no longer possible.
How can I return my order?
To return your order, please contact us within 60 days of receiving it. For detailed information, please refer to our Refund Policy.
Do you offer any warranty?
Yes, we offer a lifetime warranty on all our jewelry and a 2-year warranty on our watches, ensuring you can enjoy your pieces with confidence and peace of mind.
What materials are used in your jewelry?
Our jewelry is crafted from the finest materials, including sapphire crystal, 5A Cubic Zirconia, stainless steel, and 18K gold. Each piece is designed to combine beauty, durability, and timeless elegance.
Do you collaborate with influencers or offer partnerships?
Yes, we partner with influencers and offer partnerships through our Ambassador Program! Visit our Ambassadors page to learn how to join and represent Lucienta.
How can I contact customer service?
You can contact our customer service team by emailing us at contact@lucienta.com. We are here to assist you with any questions or concerns.
